Support

Frequently asked questions

Quick, plain-language answers to help you understand EPR scope, registration, reporting, and fees.

What does EPR stand for?

EPR stands for Extended Producer Responsibility. It is a policy that makes producers responsible for the end-of-life impact of the products and packaging they place on the market.

Which products are covered by EPR?

EPR commonly covers packaging, WEEE, batteries, and textiles. Coverage varies by country and category, so sellers must check the requirements in each market.

Do I need EPR compliance if I sell online?

Yes. If you sell physical goods to customers in EU countries, you are typically required to register under the EPR scheme in each destination country.

What do I need for the EPR Insights app?

To set up the app, you will need your packaging information (material and weight) for both product and transport packaging, plus electronics and batteries data (type and weight).

What does the app cost?

Pricing is plan-based and depends on order volume. See the Shopify App page for the current tiers and details.

How do I register for EPR?

Registration is done through national EPR schemes or producer responsibility organizations in each country where you sell. You will usually need company information and packaging data to complete registration.

What data do I need to report?

Most schemes require the weight and material type of packaging you place on the market, and sometimes product categories such as electronics or batteries.

How often do I report?

Reporting frequency depends on the country and the scheme. Many require quarterly or annual submissions, while some require monthly reporting for higher volumes.

What happens if I do not comply?

Non-compliance can lead to fines, sales restrictions, or removal from marketplaces. Penalties vary by country, so it is safer to register and report on time.

How much does EPR compliance cost?

Costs depend on your packaging volumes, materials, and the countries you sell in. Fees are usually calculated per kilogram of packaging and vary by scheme.

Need help with your EPR reporting?

We can map your obligations, prepare reports, and keep submissions on schedule.